Privacy Policy
Effective Date: Nov, 2025
Email: info@issaclearing.co.ke
Website: www.issaclearing.co.ke
1. Introduction
Issa Clearing & Forwarding values your trust and partnership. As a Kenya-based logistics company, we are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data.
This Privacy Policy explains how we handle your personal information when you use our website or services. By engaging with our company or website, you consent to the terms outlined in this policy.
2. Data Collected
Data Storage Location
We operate our servers in secure data centers that comply with international security standards. Our hosting provider follows strict data protection protocols to ensure your personal information remains safe at all times.
Registration Data
When you register or contact us via our website, we may collect personal information such as your name, email address, phone number, and company details. You can request to view, modify, or delete this information at any time.
Service & Transaction Data
When engaging our logistics services, we may collect shipment details, invoice information, and transaction records. This information is securely stored and used only for service provision, billing, and customer support.
Support Data
When clients contact our support team, we collect communication details (such as emails and phone logs) to resolve issues and improve service quality. All support data is handled confidentially.
Contact Forms
Information submitted through our contact forms is sent directly to our company email (info@issaclearing.co.ke) and stored securely. This data is used exclusively for communication and service-related purposes.
Google Analytics
We use Google Analytics to analyze website performance and enhance user experience. All data collected is anonymized. You may opt out at any time using the Google Analytics Opt-out browser add-on.
Use of Personal Data
We use your data to:
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Verify user identity and provide requested services.
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Deliver customer support and service updates.
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Improve service efficiency and user experience.
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Prevent fraud and maintain system security.
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Comply with Kenyan legal and tax obligations.
3. Embedded Content
Our website may include embedded content (e.g., YouTube videos or Google Maps). Embedded content behaves as if you have visited the external website directly.
These websites may collect your data, use cookies, or track your activity. We recommend reviewing their individual privacy policies for more details.
Examples include:
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Facebook: Used to display our social media feed. Facebook Privacy Policy
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YouTube: Used for embedded company videos. YouTube Privacy Policy
4. Cookies
Our site uses cookies to improve user experience and site performance. Cookies are small text files that store preferences and enable features like session management and analytics.
Types of Cookies Used:
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Essential Cookies: Enable site functionality and security.
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Analytics Cookies: Help us understand site usage and improve performance.
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Preference Cookies: Remember user settings and preferences.
You can manage or disable cookies in your browser settings, though this may limit certain website functions.
5. Who Has Access to Your Data
Access to personal data is restricted to:
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System administrators for website and server management.
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Authorized Issa Clearing & Forwarding staff involved in service delivery and customer support.
We do not sell, trade, or share your personal data with third parties for marketing purposes.
6. Third-Party Access
We may use trusted third-party service providers for hosting, analytics, or payment processing. These partners adhere to data protection regulations and only process your information as necessary to perform their services.
7. Data Retention
We retain your personal information for as long as necessary to fulfill contractual, legal, or business obligations.
For registered clients, account and transaction data are retained until deletion is requested. You may request data removal by contacting info@issaclearing.co.ke.
8. Security Measures
We use SSL/HTTPS encryption across our website to protect your data from unauthorized access or interception. In the event of a data breach, we will promptly notify affected users and take corrective action to restore system integrity.
9. Your Data Rights
General Rights
You have the right to:
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Request access to your personal information.
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Correct or update inaccurate data.
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Request data deletion (where legally applicable).
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Withdraw consent for data processing.
Please note: Certain legal or contractual records may be retained as required by Kenyan law.
GDPR Compliance (for EU Users)
Issa Clearing & Forwarding supports compliance with the General Data Protection Regulation (GDPR) for users within the European Union. For details, visit the EU GDPR Information Portal.
10. Third-Party Websites
Our website may contain links to external websites or partners. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing any personal information.
11. Legal Disclosure
In certain cases, we may be required to share your information in response to legal requests, regulatory requirements, or to protect our company’s rights and property.
Such disclosures will always comply with Kenyan law and applicable data protection regulations.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy or how your data is handled, please contact us at:
📧 info@issaclearing.co.ke
🌐 www.issaclearing.co.ke
📍 Mombasa, Kenya