FAQ

Issa Clearing & Forwarding provides complete logistics solutions — including customs clearance, freight forwarding, cargo handling, and transport services. We handle the movement of goods from ports or airports to your final destination efficiently and transparently.

Clearing and forwarding involves managing import and export documentation, duty assessment, customs inspection, and transport coordination. In Kenya, it ensures goods are cleared by the Kenya Revenue Authority (KRA) and delivered safely to the importer.

Key documents include:

• Bill of Lading or Airway Bill

• Commercial Invoice

• Packing List

• Import Declaration Form (IDF)

• Certificate of Conformity (CoC)

• Customs Entry (C63 Form)
  Issa Clearing & Forwarding assists in preparing and submitting all required documentation.

Most shipments take 2 to 5 working days once all documents and payments are in order. However, delays can occur due to inspection requirements, verification issues, or incomplete paperwork. Our team works proactively to minimize such delays.

Charges may include import duty, VAT, port handling fees, documentation fees, and transport costs. Issa Clearing & Forwarding provides a transparent quotation before starting the clearance process — no hidden fees.

Yes. We manage both import and export logistics through the Port of Mombasa, Jomo Kenyatta International Airport (JKIA), and border points like Namanga, Busia, and Malaba.

We handle a wide range of cargo — including electronics, automotive parts, building materials, industrial equipment, and consumer goods. Each shipment is managed according to its specific handling and documentation requirements.

We follow strict cargo handling and warehousing protocols, partner with verified transporters, and monitor shipments closely. Our operations comply with KPA and KRA standards for safety and accountability.

Yes. Our port-to-door delivery service covers all major cities in Kenya and extends to neighboring countries such as Uganda, Tanzania, and Rwanda.

We are known for transparency, professionalism, and timely service. Our experienced team provides real-time updates, maintains clear communication, and ensures clients understand every step of the process.

Clients can request real-time tracking updates via phone, email, or WhatsApp. Our operations team monitors all consignments from dispatch to delivery, ensuring full visibility throughout the journey.

Simply contact us with your shipment details — such as the cargo description, invoice, and expected arrival date. We’ll provide a customized quotation, guide you through the import or export process, and handle everything from start to finish.